Terms of Service

Replace the bracketed placeholders below (legal entity name, ABN, governing state, and contact email) with your real details, and have these terms reviewed by a qualified professional before you rely on them. This is a starting template, not legal advice.

1. About these terms

These Terms of Service ("Terms") govern your use of this website and your booking of an AI-First Discovery Call. The website and services are operated by [LEGAL ENTITY NAME] (ABN [ABN]), trading as AI-First ("AI-First", "we", "us", or "our"). By using this website or booking a call, you agree to these Terms. If you do not agree, please do not use the site.

2. What we do

AI-First offers the AI-First Audit, a paid engagement that maps a business's operations, quantifies recoverable waste, and produces a prioritised plan for where AI does and does not fit. This website lets you learn about the audit and book a free discovery call to see whether it is a fit for your business. The website itself does not sell the audit; the audit is provided under a separate engagement agreement.

3. Eligibility

The audit is intended for Australian businesses with at least 5 staff and approximately $1M or more in annual revenue, and the discovery call is intended for owners, founders, or decision-makers. Booking a call does not guarantee that we will offer to work with you. We may decline to proceed at our discretion.

4. Booking a discovery call

When you book a discovery call, you agree to provide accurate information and to attend at the scheduled time. Bookings are handled by our third-party scheduling provider. We may reschedule or cancel a call where reasonably necessary and will make reasonable efforts to notify you.

5. The audit and the guarantee

If you choose to proceed with a paid AI-First Audit, the full scope, fees, timeline, and terms will be set out in a separate engagement agreement. Our guarantee is, in summary: if the audit does not surface at least three times its cost in recoverable operational waste, you may request a full refund and keep the deliverables. The exact conditions of the guarantee are governed by the engagement agreement, which prevails over any summary on this website.

6. No guarantee of results

Any figures, case results, or examples shown on this website (including dollar amounts of waste identified in past audits) describe past outcomes for specific businesses. They are not promises or guarantees of the results you will achieve. Outcomes depend on your business, your data, and your implementation. We do not guarantee any specific financial result beyond the refund terms described in the engagement agreement.

7. Intellectual property

All content on this website, including text, graphics, logos, videos, and the AI-First methodology, is owned by us or our licensors and is protected by law. You may not copy, reproduce, or redistribute it without our written permission. Deliverables provided under a paid engagement are governed by the engagement agreement.

8. Acceptable use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to the website or its systems
• Interfere with or disrupt the website or its security
• Submit false, misleading, or fraudulent information

9. Third-party services and links

The website uses and links to third-party services for scheduling, video playback, analytics, and advertising. We are not responsible for the content, availability, or practices of those third parties. Your use of them may be subject to their own terms.

10. Disclaimers

The website is provided on an "as is" and "as available" basis. To the extent permitted by law, we make no warranties about the website's accuracy, reliability, or availability. Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the website. Where our liability cannot be excluded but can be limited, our liability is limited to resupplying the relevant service or paying the cost of having it resupplied.

12. Changes to these terms

We may update these Terms from time to time. The latest version will always be posted on this page with the updated date shown above. Your continued use of the website after changes are posted means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of [STATE/TERRITORY], Australia, and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

14. Contact us

If you have any questions about these Terms, contact us at:

AI-First
Email: [CONTACT EMAIL]